Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Llandrindod Wells
GPhC Registration No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Llandrindod Wells collects, uses, and safeguards your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Llandrindod Wells is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Llandrindod Wells and the surrounding area. We act as the data controller for all personal information you provide to us.

2. Data We Collect

We collect the following categories of personal data when you use our services:

• Identity data: full name, date of birth, gender
• Contact data: email address, phone number, delivery address
• Health data: medical history, current medications, weight, BMI, and other clinical information required to safely provide weight loss treatment
• Payment data: billing information processed securely through our payment provider
• Technical data: IP address, browser type, and usage data collected via cookies

Health data is classed as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatment and provide safe, appropriate pharmacy services
• To process and dispense prescriptions, with delivery dispatched within 1 working day of pharmacist approval
• To communicate with you about your orders, consultations, and ongoing care
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To maintain accurate medical and dispensing records as required by pharmacy law
• To improve our services and ensure patient safety

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and the provision of healthcare (for special category health data).

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors interact with our site. Cookies may include essential cookies required for the website to function, as well as analytics cookies that help us measure site performance.

You can control cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell or rent your personal data to any third parties. We may share your information only in the following limited circumstances:

• Healthcare professionals: where clinically necessary or required for your care
• Delivery partners: your name and address are shared solely to fulfil your order
• Payment processors: to securely handle your payment transactions
• Regulatory bodies: such as the GPhC or NHS, where we are legally required to do so
• IT and platform providers: who support our website and patient management systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient and prescription records for a minimum of 8 years in line with pharmacy and NHS guidance. After this period, data is securely deleted or anonymised. Payment data is retained only as long as necessary for accounting and legal compliance purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is stored on secure, encrypted systems and access is strictly limited to authorised staff only.

8. Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access the information we hold about you, request corrections, ask for your data to be deleted where appropriate, restrict how we process your data, and withdraw consent where consent is the basis for processing. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Llandrindod Wells
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy was last reviewed in July 2026 and will be updated periodically to reflect any changes in our practices or applicable law.